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Wraptor - Lock Up Problem / Boots to the Utility Menu

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Article Number000006689
TitleWraptor - Lock Up Problem / Boots to the Utility Menu
Body
Issue

When a user turns on the Wraptor they only see Utility Menu options (Run, Calibrate Touchscreen, Set Language and Upgrade firmware). Run does not work.

Resolution

Follow these instructions to get back to the normal menu or control panel with the File, Run, Setup, Adjust, Config and IP screens.

1. Turn off the Wraptor.
2. Attach a PC keyboard (one with a
round PS2 connector, not USB) to the Wraptor.
3. Turn on the Wraptor.
4. Press the Windows Logo key (bottom left on keyboard) and a Windows menu / task bar should appear along the bottom.
5. Press the Up Arrow key on the keyboard until Programs is highlighted.
6. Press the Enter key (or Right Arrow Key) on the keyboard.
7. Press the Down Arrow key to select Windows Explorer. Press Enter.
8. Down Arrow to FlashFX Disk. Press Enter.
9. Down Arrow to Queue1.dat. Press the Delete key.
10. A Confirm File Deletion box opens, press Enter for Yes.
11. Turn the Wraptor printer off, wait 5 seconds.
12. Turn the Wraptor printer back on.
URL NameWraptor-Lock-Up-Problem-Boots-to-the-Utility-Menu

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